WaveAccess

CaptureNow, the SaaS solution provider for consumer-based law firms, had a tight timeframe to develop their product before the go-to-market launch. Once the proof-of-concept was developed, they realized they didn’t feel comfortable enough to build their own dev team and meet the deadline. They decided to engage us to develop a multi-tenant portal for lead capture and customer experience management. The system was supposed to serve as a core to create AI legal assistants. Milestones We collaborated to architect the app so that it could scale as much as the client wanted, so we factored in overnight explosive growth capabilities. MVP was built within six weeks. After analyzing the beta, we suggested architectural and infrastructural changes that allowed us to 10x the app's speed and ensure the convenience of further support and dev. Solution's key features The SaaS-based platform CaptureNow allows users to reduce the cost of customer retention and increase the number of requests and positive feedback. It allows for lead capture automatization (tracking, notifications, etc.), integration with lead generation channels, lead integration into user's CRM, ability to build voice bots out of the box, etc. Technologies — The architecture is built on Amazon Cloud solutions — A multi-region app architecture helps with fault tolerance, low latency, growing a user base, increasing operational flexibility — Frontend: Angular 13, Angular Material 13, PrimeNG 13, RxJs 7.5, Typescript 4.6, ESLint 8.12, WebSockets (SignalR) — Backend: Elastic container service + serverless architecture on AWS, .NET 6 LTS, AWS SDK, Entity Framework, Aurora Serverless v2 (PostgreSQL), DynamoDB, Terraform, SEQ centralized logging, AWS SES, S3 FileStorage, SNS+SQS (service bus + EventBridge) Results — We brought the app to a successful launch 6 months after the start of development — Over 160 beta clients were engaged by that time — The client’s savings amounted to ≈ 50% by hiring our team