Founded in 2014, Abby Connect provides premier virtual receptionist and live chat support services, helping businesses across the US and Canada, including lawyers, accountants, CPAs, and home or commercial services, to turn callers into customers through exceptional customer care. Challenge Abby Connect sought to manage high volumes of daily customer interactions not just with efficiency but by enhancing the quality of each experience. Initially, the need for AI wasn't apparent but became crucial based on Scopic's project insights. Solution Abby Connect partnered with Scopic, experts in software and AI development. Scopic proposed building a web portal and mobile app for Android and iOS, incorporating advanced AI technologies to boost caller experience and optimize customer service management with features like “call summaries” and “caller sentiment feedback”. Result AI technologies revolutionized Abby Connect’s services by providing: Fast, Accurate Call Transcripts: AI-generated transcripts ensure detailed, error-free conversation records. Instant Call Summaries: AI-enhanced summaries offer quick insights into calls for faster responses. Caller Sentiment Analysis: Sentiment analysis helps address issues swiftly, improving customer satisfaction. These enhancements led to more efficient operations and higher customer satisfaction without increasing staff workload. Technologies and Tools OpenAI GPT-3.5 and GPT-4 Turbo: For intelligent, context-aware interactions and summaries. AI-Enhanced Sentiment Analysis: To evaluate and respond to customer emotions effectively.

Deciphering your medical images by yourself can be tough, especially if you’re not a medical professional. So, if you want to get a second opinion on your radiology pictures – you have to go to a medical center. Unfortunately, getting personalized radiology reports from a clinic is not an easy solution either. Going to the radiology center can be quite costly in terms of money and time: you will have to commute, wait in the line indefinitely, and pay hundreds of dollars just to get a professional to take a look your medical imaging. All these factors can make people wary of their hospital visits. Wouldn’t it be great to have a one-stop shop for all your medical imaging needs from the comfort of your home? Mediphany founders recognized these inefficiencies, and decided to create an all-in-one radiology imaging analysis platform. They were looking for experienced HIPAA-compliant medical developers, and that’s how they found Scopic. Mediphany (Medical+Epiphany) is a radiology imaging software, that helps patients read their MRI and CTI scans with a help of high-quality 3D models and scans for comparison. With Mediphany, anyone can upload medical images safely, and get personal guidance from leading radiology industry professionals at a fraction of the time that it would normally take them. Getting the guidance of qualified radiology professionals remotely has never been easier! Scopic helped create Mediphany, a powerful software that generates personalized video reports for all types of MRI and CT examinations. These video reports provide customers with easy-to-understand explanations of their medical conditions, using 3D models and comparisons to aid with learning. All these features make it easier for clients to get medical imaging reports, saving them time and money when compared to traditional radiology center visits. In developing the Mediphany project, Scopic adeptly harnessed various AWS services to create a comprehensive and efficient healthcare solution. ECS Fargate was employed for containerized application deployment, ensuring seamless scalability and resource optimization. CloudWatch Logs were integrated for centralized log management, enabling real-time monitoring and troubleshooting. EventBridge played a pivotal role in scheduling and orchestrating jobs, enhancing the system’s automation capabilities. Elasticache (Redis) was leveraged for both caching and queueing, optimizing data access and ensuring efficient task processing. S3 served as a reliable and scalable object storage solution for managing and storing diverse data types securely. The CodePipeline and CodeBuild services facilitated a robust CI/CD pipeline, streamlining development workflows. Additionally, CDK was utilized to maintain infrastructure as code, enabling reproducibility and scalability in managing the AWS resources. Through the strategic integration of these AWS services, Scopic successfully crafted Mediphany into a resilient, scalable, and cost-effective healthcare solution, ensuring data integrity, precision, and compliance with industry standards. Not only did Scopic develop the application, but we also devised an effective marketing strategy to help grow their user base and increase conversions. Mediphany was impressed with the comprehensive solution provided by Scopic: “Our Scopic team members are extremely responsive and helpful. As a non-technical business owner, I rely on Scopic for their guidance and expertise. I consider them a huge part of our business team and we couldn’t operate and develop without them. I highly recommend partnering with them”

Navigating workplace injuries requires prompt, effective solutions. Traditional methods often fall short in providing quick, comprehensive care, leaving employers and insurance carriers seeking more efficient approaches to manage such incidents. JobSiteCare envisioned a system that leverages technology to offer round-the-clock, physician-led telemedicine services for workplace injuries across all industries. Their goal: to ensure injured workers receive immediate, effective medical care, streamlining the recovery process and facilitating a swift return to work. Collaborating on website development, SEO, and PPC campaigns, including LinkedIn Ads, JobSiteCare’s digital presence was revamped to reflect their innovative approach. Using technologies like AWS, WordPress, and Google Analytics, the project enhanced visibility and engagement, driving the message of a modernized injury management solution.