Project Challenges There is a need for an online presence and exposure to publicize their services and business expansion. The automation of processes to make the daily internal management more effective, allowing immediate response to the customer, increasing their retention and subscription to new services, such as treatments. Solutions Buzzvel analyzed PAH's needs with the client and built a strategy that fills them. In this way, we developed that mirrors the brand's mission and vision, the business's specialties, and the treatments it oﬀers, allowing the customer to schedule an appointment in the desired thing immediately. Developed a CRM that allowed the customer to immediately schedule appointments, examinations, and treatments, as well as the internal and daily collection of data, made available through detailed weekly reports. We also developed an automated Call Center and Chat System through Twilio and Jivochat integration. Through a Chat Bot, PAH interacts with the website user and immediately collects data for later contact. Results Using the new website, PAH started to be present online, which allows the customer to consult all the necessary information about the services, specialties, and treatments it provides. In the new CRM, the PAH employees started using the system to book and schedule appointments, examinations, and treatments without paper. The CRM also makes detailed reports available to PAH with daily data collection, cross-referencing data, demographics, and customer behavior, which proved to be essential for the knowledge of your target audience, the actual core of the business, and the most sought-after specialties. With the daily data saved in CRM, it was possible to gradually analyze the viability of investment by PAH, thus realizing where it would be safer to invest for the project's growth.
We built this CRM platform that allowed the primary users to organize the information and data, expand your Helium network by increasing the data collected significantly, and consequently improve the performance of the Hotspotty. Also, enable the growth of the network, allowing it to support up to more than 200k users, always maintaining its performance. Solutions Buzzvel analyzed the client's project and sought to present a strategy to respond to Hotspotty's primary need and also idealized the optimization, speed, and effectiveness of existing processes driving the evolution of the project. Developed a CRM was developed to provide more comprehensive and detailed information about each hotspot, organize hotspot information, contacts and locations, and improve the speed and performance. Results With the development of the CRM platform, Hotspotty can drive the evolution of its business and make the project much more profitable. This CRM makes a detailed collection of data and saves them in a permanent, not allowing its elimination. In this sense, the data can always be rescued and consulted if necessary. In addition, by allowing a more comprehensive collection of information, it leads to a more tremendous amount of information available to be used, thus enabling the expansion of the Helium network; The Hotspotty project, due to updates carried out in conjunction with Buzzvel, was awarded worldwide and considered a Market Leader Product. Hotspotty gained over 200k users, as predicted, with an average of 3,000 users per minute worldwide.
Project Challenges The ordering process became one of the main reasons why "Coma ou Leve" looked for Buzzvel. There was an urgency to automate the process and even correspond to customers expectations regarding orders in one of the highest sales seasons, Christmas and New Year, with around 1000 orders per day. Solutions Buzzvel conducted a needs analysis with the client and presented a solution for developing a CRM platform for internal use based on Coma ou Leve's immediate needs (an easy and quick ordering process). Results With the use of the CRM platform, it was possible to automate the orders internally. Although the entry of application data is the responsibility of Coma ou Leve, the platform processes them after their insertion. Then, it sends them directly to the customer for detailed order confirmation. According to Coma ou Leve, streamlining this process saved about 1 (one) week of work and several hours in treating data, bureaucratic processes previously solved on paper. CRM also allows for a better organizational organization, making it possible to manage internal workflow and team organization - such as delivery. With this internal organization, Coma ou Leve guarantees greater flexibility to receive new orders and respond to a greater flow of orders from the end customer. Currently, Coma ou Leve is developing with Buzzvel a new functionality focused on store stock management.