As a Senior Technical Writer, you will play a crucial role in documenting our digital products and services. Collaborating with product managers, technical product owners, solution architects, developers, and other technical writers, you will deliver high-quality internal and customer-facing technical documentation. Your work will range from detailed “how-to-use-it” README files to comprehensive, high-level knowledge base overviews, ensuring all documentation aligns and connects seamlessly.

Primary Responsibilities

● Documentation Creation and Maintenance: Partner with product managers, solution architects, and developers to gather requirements and produce, review, and revise technical documentation. This includes software, systems engineering, system operations, and testing documentation, tailored for technical users.
● Consistency and Collaboration: Work closely with developers to ensure your documentation aligns with the documentation produced by others. Update all relevant documentation to maintain consistency.
● Template Development: Collaborate with Product and other technical writers to create and maintain standardized templates for documentation, ensuring a consistent look and feel across all materials.
● Documentation Library Management: Organize and catalog a library of application documentation for internal and/or external use.

Key Skills

● Analytical and Strategic Thinking: Strong problem-solving abilities with a strategic and creative approach.
● Organizational Skills: Exceptional organizational capabilities to manage multiple documentation tasks and priorities.
● Technical Aptitude: A solid technical background with a willingness to learn and adapt. You don’t need to know everything but must be proactive in understanding the technical aspects you document.
● Big Picture Thinking: Ability to see and maintain the overall documentation structure, connecting dots and filling gaps effectively.

General Qualifications

● Experience: Minimum of 5 years as a technical writer with a track record of editing and rewriting technical documentation for various audiences.
● Agile Environment: Experience working with agile software development teams, particularly in remote or globally distributed settings.
● Documentation Tools: Proficiency with industry-standard tools for software delivery, development, and documentation, including wiki, issue and project tracking, diagramming, road mapping, project management, version control software, and codeeditors/IDEs. 

Specific Required Documentation Experience

● Developer Documentation: Experience writing and editing developer documentation in a highly technical backend environment, preferably using Docs as Code.
● Technical Skills: Knowledge of and experience with at least three of the following:

○ Amazon Web Services (certification preferred)
○ Reading coding or scripting languages, especially JavaScript/TypeScript (backend development preferred)
○ IoT or Edge devices (Edge preferred)
○ GraphQL APIs and documentation
○ REST API documentation and Swagger/Open API spec
● Tools Experience: Proficiency with Confluence (intermediate), Jira, SharePoint, Bitbucket or GitHub, Structurizr, SpectaQL, and Markdown. UML knowledge is desirable but not required.

Education & Certification

● Bachelor’s Degree: In Technical Communication, Computer Science, Information Technology, or a related field preferred.
● Master’s Degree: In an applicable discipline preferred.